MONIQUE’S BLOG

LEADERSHIP.
SERVICE.
CULTURE.

Announcing my latest book ‘WORLD-CLASS SERVICE

Monique Richardson 6/12/24 Monique Richardson 6/12/24

Announcing my latest book ‘WORLD-CLASS SERVICE

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5 Powerful Lessons from ‘You’re Being Served’

Monique Richardson 29/11/24 Monique Richardson 29/11/24

5 Powerful Lessons from ‘You’re Being Served’

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A gift for you – Elevate your service leadership with "They Serve Like We Lead"

Monique Richardson 1/11/24 Monique Richardson 1/11/24

A gift for you – Elevate your service leadership with "They Serve Like We Lead"

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Cultivating a Culture of Service – Lessons from Queenstown, New Zealand

Monique Richardson 20/9/24 Monique Richardson 20/9/24

Cultivating a Culture of Service – Lessons from Queenstown, New Zealand

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The Power of Self-Care in Service Leadership

Monique Richardson 6/9/24 Monique Richardson 6/9/24

The Power of Self-Care in Service Leadership

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Empowered to Shine

Monique Richardson 23/8/24 Monique Richardson 23/8/24

Empowered to Shine

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Caring Leadership: The Key to Exceptional Customer Service

Monique Richardson 21/6/24 Monique Richardson 21/6/24

Caring Leadership: The Key to Exceptional Customer Service

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Empower Your Team: Handling Unacceptable Customer Conduct with Confidence

Monique Richardson 14/6/24 Monique Richardson 14/6/24

Empower Your Team: Handling Unacceptable Customer Conduct with Confidence

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Why World-Class Service Starts With Recruitment

Monique Richardson 31/5/24 Monique Richardson 31/5/24

Why World-Class Service Starts With Recruitment

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The Power Of Proactive Service

Monique Richardson 10/5/24 Monique Richardson 10/5/24

The Power Of Proactive Service

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From Exit To Engagement: The Power Of Stay Interviews

Monique Richardson 26/4/24 Monique Richardson 26/4/24

From Exit To Engagement: The Power Of Stay Interviews

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Unlocking The Secrets To World-Class Service - And The Best Croissants In The World

Monique Richardson 19/4/24 Monique Richardson 19/4/24

Unlocking The Secrets To World-Class Service - And The Best Croissants In The World

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How Training Sets Your People Up For Success

Monique Richardson 5/4/24 Monique Richardson 5/4/24

How Training Sets Your People Up For Success

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The Power of Personalised Recognition

Monique Richardson 25/3/24 Monique Richardson 25/3/24

The Power of Personalised Recognition

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When Leaders Don’t Listen

Monique Richardson 15/3/24 Monique Richardson 15/3/24

When Leaders Don’t Listen

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Half-Day Workshop - Managing Difficult and Unacceptable Customer Conduct

Monique Richardson 8/3/24 Monique Richardson 8/3/24

Half-Day Workshop - Managing Difficult and Unacceptable Customer Conduct

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Elevate Your Customer Experience: Unlocking The Power Of Proactive Service

Monique Richardson 29/2/24 Monique Richardson 29/2/24

Elevate Your Customer Experience: Unlocking The Power Of Proactive Service

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For Every Audience It’s Opening Night – The Taylor Swift Approach To Customer Service

Monique Richardson 23/2/24 Monique Richardson 23/2/24

For Every Audience It’s Opening Night – The Taylor Swift Approach To Customer Service

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Half-Day Workshop: DiSC

Monique Richardson 16/2/24 Monique Richardson 16/2/24

Half-Day Workshop: DiSC

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Finding Joy in Service

Monique Richardson 9/2/24 Monique Richardson 9/2/24

Finding Joy in Service

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©2023 Monique Richardson. Website by Ask Jason Knight. photography by mollyburmeisterphotography.

We acknowledge the traditional custodians of the land on which we work and live. We pay our respects to elders: past, present and emerging.