“I knew we had hit the jackpot. As soon as I saw Monique facilitate her first training session.”

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COMING EVENTS

ANNOUNCING OUR 2025 EVENT

I am thrilled to announce ‘You’re Being Served’ will return in 2025. Mark your calendars!

Friday, November 14, 2025 Ritz-Carlton Melbourne

We can't wait to continue this journey of growth and connection.

2025 Wait List

What our 2024 delegates say:

Monique’s conference was such a joyous and beneficial experience. What an inspiring day full of helpful takeaways and motivation to continue to strive for customer service excellence.

Katharine Mullins, Customer Experience Lead, Melbourne Cricket Club (MCC)

This was a valuable day of learning and connection. So much fun too!

Rachel Krunic, Head of Customer Connect, Boroondara City Council

A well organised day at the perfect venue. Wonderful recognition for our team and helping their personal and professional growth.

Marina Condic, Head of Sales, JAS Stephens

Monique lives and breaths customer service - her enthusiasm is contagious and you can't help but take on her passion when you walk away to improve on the experiences of your guests and staff.

Rebecca Marino, Learning and Development Partner, Adelaide Oval

Join us for an UNFORGETTABLE day

Imagine a day where you and your team are celebrated and indulged, where you learn new skills, make meaningful connections and feel truly appreciated. This is more than an conference - this is a unique experience designed with you in mind.

Prepare to be spoiled! We know what it means for you and your team to show up in service every day. This is a day to honour you.

Learn, connect, celebrate and experience world-class service:

Service leaders - bring your team to acknowledge and thank them for their efforts while learning side-by-side and experiencing world-class service
Teams - unite, enhance skills and build stronger bonds.
individuals - take the opportunity to join others, gain insights and expand your professional network.

THE VALUE you will gain

Learn to lead and deliver world-class service
Enjoy exciting keynote speakers, industry expert panel, professional development sessions, and practical takeaways
Experience world-class service (and delicious food!) courtesy of the Ritz-Carlton

Make a DIFFERENCE

We pledge to donate 5% of all profits to St Mary’s House of Welcome, aiding those who need it most.

Join the 2025 WAIT LIST

2025 Wait List

BOOKS

World Class Service

101 Ways to deliver exceptional customer experiences
$34.95
"This is so much more than a book, it’s Monique’s highly sought after recipe for customer success."
– Asher Nowlan, Diversity and Inclusion Lead, MCC (Melbourne Cricket Club)

Buy Now
They Serve Like We Lead

How to take care of your people so they take care of your customers.
$29.95
Leadership has the single biggest impact on customer experience.
“A great customer service strategy starts on the inside with your employees. This book is a must read for every leader in customer service.”
- Shep Hyken, New York Times bestselling author of The Amazement Revolution

Buy Now
Managing Difficult Customer Behaviour

A Practical Guide for Confident Conversations.
$15.95
“During these unprecedented times and as customer expectations continue to rise, unfortunately so does customer aggression. Monique has captured a practical guide to build confidence at the frontline level, to see every customer as an opportunity to build resilience. A necessary handbook for any retail worker or leader. ”
- Paul Zahra, CEO Australian Retailers Association

Buy Now