“I knew we had hit the jackpot. As soon as I saw Monique facilitate her first training session.”

MONIQUE’S RESOURCES

EVENTS
BOOKS
TV appearances
PODCASTS
PRINT MAGAZINES
ARTICLES
Blog
Foundation

UPCOMING EVENTS

ANNOUNCING OUR GUEST KEYNOTE SPEAKER

I am thrilled to announce our guest keynote speaker for YOU'RE BEING SERVED is Finbar OHanlon!

Finbar is a subject matter expert in applied innovation and human capability, helping businesses thrive in a world of AI.

Join us as Finbar shares how uplifting your team's human intelligence (Hi) can harness the power of Ai.

Email us to be invoiced or

BOOK YOUR TICKETS HERE

15TH NOVEMBER 2024

Ritz-Carlton Melbourne

Registration 8.30am, commencing 9am

Complimentary cocktail hour 4-5pm

DOWNLOAD BROCHURE

What our delegates say:

“Last year was incredibly challenging for our team, with customer service demands reaching an all-time high. Attending 'You’re Being Served' was a game-changer for us. The insights and support we received were invaluable. Our team left feeling rejuvenated and appreciated, equipped with new strategies to handle even the toughest situations. It was a day that reminded us why we love what we do, and it strengthened our resolve to keep delivering exceptional service.”

I am thrilled to share with you that due to the success of the inaugural event ‘You’re Being Served – Giving Back to the People Who Give,' it will be returning on November 15th, 2024 at the exquisite Ritz-Carlton Melbourne, offering a full day of learning and connection for our customer service community.

For our service leaders, this is an opportunity to bring your people, and show them what world-class service looks like. Bring your team together, acknowledge and thank them for their efforts, and learn side-by-side.

For teams, this is a day to unite, enhance skills and build stronger bonds.

For individuals, this day is a perfect opportunity to join others, gain insights and expand your professional network.

THE VALUE you will gain

Learn how to lead and deliver world-class service
Discover the future of business and customer service with ethical AI and how we can upgrade our human operating system to both thrive and build adaptive individual and organisational mindsets
Enjoy exciting keynote speakers, an industry expert panel, professional development sessions, and practical takeaways
Experience world-class service (and delicious food!) courtesy of the Ritz-Carlton.

Join us for an UNFORGETTABLE day

Imagine a day where you and your team are celebrated and indulged, where you learn new skills, make meaningful connections, and feel truly appreciated. This is more than an event; it's a unique experience designed with you in mind.

Prepare to be spoiled all day. We know what it means for you and your team to show up in service every day, so this is a day to honour you. To learn, connect, celebrate, and experience world-class service.

Tickets are limited and will sell out fast. Secure your spot today and be part of something special.

Tickets and PRICING

Tables of 8 $5,200 + GST
Tables of 4 $2,700 + GST
Single ticket $698 + GST

Special early bird offer

Book your tickets before August 29th and you will be entered into a draw to win a luxurious Ritz-Carlton voucher valued at $1,000.

Make a DIFFERENCE

We pledge to donate 5% of all profits to St Mary’s House of Welcome, aiding those who need it most.

BOOK Tickets here

Or email us at HELLO@MONIQUERICHARSON.COM.AU to be invoiced directly.

BOOKS

World Class Service

101 Ways to deliver exceptional customer experiences
$34.95
"This is so much more than a book, it’s Monique’s highly sought after recipe for customer success."
– Asher Nowlan, Diversity and Inclusion Lead, MCC (Melbourne Cricket Club)

Buy Now
They Serve Like We Lead

How to take care of your people so they take care of your customers.
$29.95
Leadership has the single biggest impact on customer experience.
“A great customer service strategy starts on the inside with your employees. This book is a must read for every leader in customer service.”
- Shep Hyken, New York Times bestselling author of The Amazement Revolution

Buy Now
Managing Difficult Customer Behaviour

A Practical Guide for Confident Conversations.
$15.95
“During these unprecedented times and as customer expectations continue to rise, unfortunately so does customer aggression. Monique has captured a practical guide to build confidence at the frontline level, to see every customer as an opportunity to build resilience. A necessary handbook for any retail worker or leader. ”
- Paul Zahra, CEO Australian Retailers Association

Buy Now