Let’s take your customer experience to the next level.

General Enquiries:
hello@moniquerichardson.com.au

Calendly 30 minute booking

Phone: +61 402 113 912

WAYS TO CONNECT

The trusted go-to-source for leadership, service and culture

  • "Monique even undertook coaching lessons to understand the challenges faced by professional coaches! The result was fantastic, and specifically targeted to our audience.I strongly recommend Monique for any CX keynote, speaking, leadership, training and expertise.”

    – Guy Chapple, Golf Business Forum/ PGA Expo

  • “As soon as I saw Monique facilitate her first training session, I knew we had hit the jackpot. Through Monique’s skills and experience, we have developed a culture that emphasises people and gives us the best opportunity to provide exceptional service in every interaction with every customer at every event.”

    - Josh Eltringham General manager Venue and Event Services Melbourne Cricket Club

  • “Through Monique our customer centric culture has improved out of sight. I could not recommend Monique highly enough to any organisation who is wishing to take their customer journey to the next level.”

    – Ali Wastie, CEO Bass Coast Shire Council

  • “I would highly recommend Monique for anyone looking to equip their team with the skills needed to provide the highest level of customer service.”

    – Amanda Cater, Team Leader at Body Corporate Strata Group

  • “Monique’s presentation was engaging and ‘lively’. Feedback from attendees was excellent!”

    – Roslyn Zervos, Strata Community Association

  • “I would recommend Monique without hesitation for anyone looking for a passionate customer service facilitator!”

    – Lisa Woolf, National HR Manager, Master Builders Insurance Brokers

  • "Following the customer service training that Monique delivered to our drivers, the customer satisfaction scores have gone up every month and for March hit 4.92 out of 5 which is world class. This is an example of how you get an ROI on training when you get the right trainer, with the right approach and infrastructure."

    – Paul Walsh, Head of People, Lounge Lovers

  • “Monique is a brilliant facilitator, is engaging, has a wonderful sense of humour and is incredibly passionate. Monique tailored her approach to our business needs and her flexibility demonstrates a true partnership relationship. I would strongly recommend her to any business looking to uplift their customer service capability.”

    – Morgan Ryan, Chief of Clinic Operations SA, TAS and WA at Capitol Health