MONIQUE RICHARDSON
Leaders who serve drive customer experience.
SPEAKER.
EDUCATOR.
AUTHOR.
Monique has designed and delivered programs for the following clients:
Monique is a conference speaker and trainer who brings experience, passion, excitement and humour to the stage and to all training workshops.
About
Monique Richardson is an expert and leading authority in Service Leadership and Customer Service and works with clients across the globe delivering high energy and engaging keynotes and training programs.
With over 23 years’ experience, Monique has had the great privilege of delivering presentations to over 50,000 people. Monique is the author of ‘They Serve Like We Lead’ and ‘Managing Difficult Customer Behaviour’ and her thoughts have been featured on Sky News, Sunrise, CEO World, and The CEO Institute.
Monique’s ability to create deep connection and empathy with your audience stems from the extraordinary lengths she takes to understand your organisation and people and ensures she has walked in the shoes of your customer and team. All keynotes and programs are fully customised to your industry and business goals, so that it is relevant and impactful for your audience.
Service Leadership. Service Transformation. Service Excellence
“I had the pleasure of working with Monique on several training projects. Monique is an outstanding, engaging, and professional individual. Her rapport with clients and students is unmatched! Monique is reliable, relatable, funny, and knows just about everything you could possibly want to know about delivering world-class service. I have never worked with a trainer whose evaluations scored as consistently high as Monique's. Don't even question whether Monique is the right fit for you or your organisation, I can assure you that she is! You will be the company hero if you engage her!”
– Christine Churchill, CEO Customer Service Institute of America
WAYS TO CONNECT
