Exclusive Access to My New Book Release
I want to express my deepest gratitude for the incredible support, encouragement and well wishes I received throughout the writing journey of my latest book, “They Serve Like We Lead - How To Take Care Of Your People So They Take Care Of Your Customers.’ Today, I am thrilled beyond words to announce that it is now available and ready for purchase!
“A must-read for every leader in customer service.”
In the early days of my practice, I had the privilege of working closely with frontline customer service teams and cherished every moment of working together. During my interactions, I frequently heard their challenges, particularly regarding leadership. Team members shared stories about the significant difference exceptional service leaders made in their work, as opposed to those who fell short, making their work more difficult.
Unfortunately, many expressed feelings of disempowerment, being unheard and unsupported due to poor leadership.
It was during this time that I made a firm decision: one day, I would write a book on Service Leadership. Shortly thereafter, I came across a quote that struck a deep chord within me – “They Serve Like We Lead.” These words, spoken by Sir John Sainsbury, encapsulated everything I had witnessed and heard while working with those who served customers, inspiring the title of my book. I held this quote close to my heart, promising myself that I would bring this book to life.
“They Serve Like We Lead" is a practical guide, filled with actionable insights and tools designed to enhance your leadership toolkit and create exceptional customer and employee experiences. Within its pages, you'll discover:
The roadmap for you to become an exceptional service leader and why it matters
The difference between Servant vs Service Leadership
The link between employee experience and customer experience and how it is key to increasing loyalty and profits
How to create an ‘All-In’ service culture that people follow
Insights to help improve team performance, create happy customers and drive business success.
If you are ready to embark on this transformative journey, you can purchase your copy directly from my website at https://www.moniquerichardson.com.au/new-book. For Kindle users, the book is also available on Amazon at https://www.amazon.com/dp/B0C4KLR617.
Don’t forget to join the conversation on social media by using the hashtag #theyservelikewelead. I would love for you to share your thoughts and let me know how the book resonates with you.
I am immensely grateful to the many people who contributed to the creation of this book - from my family, my editor, publisher, and designers. The support of our community, and having you by my side, sharing in my excitement and anticipation over these past months, has made all the difference.
Thank you for being part of this incredible community. Your enthusiasm and encouragement have continued to fuel my passion for my writing and I am truly grateful for your ongoing support. Sharing this news with you today brings me immeasurable joy.
